International Shipping

Do you ship to my country?

If your country is not in the dropdown menu of available countries, please send us an email to inquire about your specific country and to get a shipping quote. International shipping rates will apply and customer is responsible for all import duties and taxes.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

We want our customers to be happy!

We will be glad to make an exchange or send a merchandise credit if you are unsatisfied with a product. You must contact the buti-bag company within 14 days of receipt of shipment. The buti-bag company will not accept any return or exchange without a Return Authorization Number written on the return. The item must be in new, unused condition with original tags and packaging. Ship prepaid and insured back to us after getting a Return Authorization. Shipping and handling on returned merchandise is non-refundable. Please send us an email for return or exchange information. Personalized or custom products cannot be returned or exchanged.

If you have purchased your item(s) from one of our retailers, please contact them directly for their return policy. We cannot accept returns for items purchased from another retailer.

Guarantees

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing & Billing

Do I have to pay sales tax?

Any orders shipped to a North Carolina address will incur an 8.5% sales tax.

I have a question on my charges.

Login to your account to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Log on to your account to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.